New dashboard to simplify user navigation
The dashboard provides an intuitive navigational experience for users to interact with our system and include the capability to display links to time-saving resources. Current dashboard functionality appear as buttons within the user interface (UI) and are categorized within a Find Articles, Order Articles, and Get Service & Support sections.
There are a number of both required/default and optional features:
Federated search integrated within the dashboard
Powered by Deep Web Technologies, our federated search tool enables users to simultaneously search across multiple online databases containing more than 52 million records. Search results are aggregated, ranked, and de-duplicated, and users can easily populate the Article Galaxy order form and place orders. Current search sources include: IEEE, PubMed, ScienceDirect, HighWire, SpringerLink, Wiley Online Library, Pubmed Central, Karger, and Annual Reviews.
New Online Help Desk & Knowledgebase
Administrators and users now have access to a searchable knowledgebase of information resources and an easy-to-use help request system that auto-assigns tickets for even greater responsiveness. To help prioritize and provide greater transparency about our development roadmap, we will be testing this new tool as a forum for sharing, viewing, and voting on new features and products. Finally, we’ll also be evaluating the ability to provide account administrators with self-service access to document delivery customer service details and reports. Users do not need to be logged in to submit a help desk ticket. They do need to be logged in to browse or search the knowledgebase, or to submit or vote on new feature requests.
Price quoting and price display options
In addition to our popular price estimation tool we now offer two new article pricing tools. If you’d like to check the price of an article when it is delivered this you can now ask for our “price with delivery” option. We also offer the ability to obtain a guaranteed article quote before your order is placed.
The price estimation tool appears as a simple “get price estimate” link next to the “order article” button on the Reprints Desk order form. There is no citation verification step required, so the estimated price is not a guaranteed price. We now also offer price estimates for multiple articles within Bibliogo, which provides a shopping cart-like experience.
We now also offer a fully-functioning price quote tool for customers who place orders at the reprintsdesk.com website. The price quote tool includes the ability to verify the article citation and check your custom account settings before giving you a price quote on the article.
Finally, we also support the ability to view final prices on the download page and via a link in delivery emails, and in the on-demand reports that administrators like you can generate.
Together, these features augment the default copyright limit capability which you already have on your account. Contact our customer support team to receive additional information about these features and to add your preferred feature to your account.
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